Refund policy
We want you to be completely satisfied with your purchase. If you need to request a refund, please review the policy below and contact us at support@pellevo.co to start the process.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return and subsequent refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Exceptions / Non-returnable items
Please note that leather is a natural material. Minor variations in color, texture, natural markings, or small scars are not considered defects — especially on our "Leather Sheets for Craft" and handcrafted goods.
The following items cannot be returned or refunded:
- Custom-made or personalized leather goods
- Items that have been modified, cut, or altered by the buyer (applies to leather sheets)
- Gift cards
Refunds Process
To initiate a refund, please email us at support@pellevo.co with your order number and the reason for the return.
Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at support@pellevo.co.
Shipping Returns
To return your product for a refund, please mail it to:
Provulok Leopolda Yashchenka, 3k2, Kyiv, 02000, Ukraine
You are responsible for your own shipping costs when returning an item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Exceptions / Non-returnable items
Please note that leather is a natural material. Minor variations in color, texture, natural markings, or small scars are not considered defects — especially on our "Leather Sheets for Craft" and handcrafted goods.
The following items cannot be returned:
- Custom-made or personalized leather goods
- Items that have been modified, cut, or altered by the buyer (applies to leather sheets)
- Gift cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Shipping Returns
To return your product, please mail it to:
Provulok Leopolda Yashchenka, 3k2, Kyiv, 02000, Ukraine
You are responsible for your own shipping costs when returning an item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.