Shipping policy
Shipping Policy
Thank you for visiting and shopping at pellevo.co. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.Â
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We ship worldwide from our workshop in Kyiv, Ukraine.
* Standard International Shipping: Estimated delivery time is 10-21 business days.
* Expedited Shipping (if available for your region): Estimated delivery time is 7-14 business days.
Please note that delivery delays can occasionally occur, especially during busy holiday seasons or due to customs processing in the destination country.Â
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Customs, Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.Â
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Damages and Lost Packages
We take great care in packaging our handcrafted leather goods and crafting materials. However, if your order arrives damaged, please contact us immediately at support@pellevo.co with photos of the damaged item and packaging so we can resolve the issue. If your package is significantly delayed or lost in transit, please contact us, and we will work with the shipping carrier to locate it or provide a replacement/refund.
Contact Us
If you have any questions about your shipping or need further assistance, please contact us at support@pellevo.co.